All of our shoes are bought directly from the manufacturer NIKE and are 100% genuine. If the manufacturer has sold out of a specific size then we will only buy from reputable companies such as JD, Footlocker, Etc
All customs are sent in their original box and have a label with authentic information which includes size and product code.
Please visit www.Nike.com and view the size chart as we buy directly from their website and follow their size chart.
We Use High Quality Paints & All Customs Are Finished With Scratch, Protect & Water Resistant Layers To Help Long Lasting Durability.
However They Are To Be Looked After & Worn With Care As They Are Not Indestructible So With Everyday Wear The Trainers Are Not Immune To Chips & Scratches Just Like Every Pair Of Shoes.
The customs are not made for everyday rigorous use.
Yes. We recommend cleaning your shoes delicately with a soft microfibre cloth and a foam cleaner or warm water. Do not put them in a washing machine and do not use acetone or any harsh materials as this will remove the protective finishing layer and may also remove layers of the paint.
Yes, you can send in your own shoes to be customised. We only customise shoes which are in a new condition. We reserve the right to return any shoes which are worn or in bad condition at your expense. To avoid any issues you can send us a photo of your shoes for approval before sending them.
However if you need your item for a specific date please email us BEFORE you place your order and we will discuss availability.
UK Customs Are Sent Royal Mail Tracked 24 Signed (1-2days)
International Customs Are Sent By DPD International Tracked (3-7 days)
Once Your Item Has Been Shipped You Will Be Sent A Tracking Number
Please Note: All items are carefully packaged to ensure no damage however once your package has been shipped, LACED BY FARAH are not responsible for any items that are lost, stolen or broken.
United Kingdom:
Royal Mail 24 Tracked & Signed - £5.00
Royal Mail Next Day Tracked & Signed - £8.00
Europe: International Tracked & Signed - £15
Other Countries: International Tracked & Signed - £25 - £30
International Custom Duty & Tax?
All Goods Sent Are Marked As GIFTS But Since BREXIT You May Have To Pay Duty & Tax This Is Solely The Buyers Responsibility. Failure To Pay Any Fees Will Result In The Item Being Shipped Back To Us, The Customer Is Responsible To Pay Re-Shipping Fees.
PLEASE NOTE: Laced By Farah Is Not Responsible To Pay Any Customs Duty & Tax From The Buyers Country, Please Calculate Duty & Tax Before Purchase Using Google Tools So You Are Aware Of Any Outstanding Balance To Pay.
We are unable to accept returns and offer no refunds or exchanges as each order is custom & made to order.
Under limited circumstances we only offer refunds if there is a defect with your order upon arrival, it is highly very unlikely this would happen as we would never ship an item with defect. If the defect can be corrected we will offer this before we offer a refund. Please request a refund within 7 days item must be unworn and we will need clear photo evidence of the defect. We do not pay return shipping costs and if your product appears to be worn on arrival, you will be responsible for the shipping costs back to you. Please note, we photograph all our customs before we ship them to you and therefore we have full evidence of the items original condition.
To start a return, you can contact us at lacedbyfarah@gmail.com. Items sent back to us without first requesting a return will not be accepted.
Refunds
If you are eligible for a refund we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
If you want to cancel your order please email us within 2 hours from purchase at lacedbyfarah@gmail.com with your order number. Alternatively you can use the contact form on the homepage. We will not accept any cancellations after 2 hours.